Vendor Management

In addition to developing solid relationships with our vendors, Cone Insurance Group has developed analytical tools to ensure the service level provided by our vendors exceeds expectations.

Analytical Tools

• Customer service "key performance indicators"
  • Call center time to answer and abandonment rates
  • Timeliness of claims paid
  • Customer contact
  • Member satisfaction
• Contract accountability and audit
• Medical claims audit review
• Performance Audit
• Enrollment review